TERMS AND CONDITIONS:

I agree to:

Take my ordered products into my possession and keep them for 30 days.
Contact mattresses4backs.com.au if, after the 30 days, I want to return my products.

Contact mattresses4backs.com.au in the event of shipping damage, and to refuse any order that is damaged by the shipper. I understand that I will open up the product and inspect it before signing for the delivery. I understand that in the event that I sign for the package that is free and clear of damage, I am waiving my right to seek compensation from Mattresses Direct, Inc. by means of a chargeback or BBB Arbitration. (If you notice any box damage, just note it on the form before signing for the product. This will allow us to file a claim for your order and send a replacement right away.)

I understand that:

mattresses4backs.com.au will not pick up my package if I decide to return my product.

I will not be refunded for products that are soiled or damaged, outside of shipping damage.
The Return Policy is for my legitimate personal use, and will be voided if abuse or fraud is suspected.
Once I place an order with mattresses4backs.com.au, there is no guarantee that it can be cancelled.

If I refuse my order without cancellation confirmation in writing from mattresses4backs.com.au, I will incur all shipping costs for the original shipment and the return shipment.
mattresses4backs.com.au does not guarantee shipping times.
That Mattresses Direct, Inc. return policy DOES NOT guarantee "feel" - Since "feel" is one's perception and/or opinion. Mattresses Direct, Inc. will use words to describe the product such as soft or firm. This is only to be used as a guide and not a guarantee. All customers are aware that these products are purchased over the internet where they are unable to touch or feel the product. If the product does not meet your expectation on how you thought it was to feel, you agree to return the product under the guidelines of our return policy that you have read and agreed to.

That I have read and agree to Mattresses Direct, Inc's. entire return policy under the help section of the website including the fine print, frequently asked questions and common scenarios. If these are not accessible because of web trouble, I understand that it is my responsibility to contact Mattresses Direct, Inc. and request them to be sent to me by other means before I place this order.